State Farm® Insurance Agent Erickson Sullivan

"My policy was transferred to Sully's agency a few years ago after my previous agent retired and, shortly after, Sully reached out to introduce himself. In all my years of being a policy holder, I had never met my actual agent, but Sully went out of his way to talk to me as soon as my policy was transfered. It's been a few years, and thankfully I've never had to file any claims, but recently I've had to make some policy updates and his staff, namely Adriana and Bennie, have always been very courteous, patient and helpful. Recently, I needed a last minute addition to my insurance and I wasn't sure it had gone through properly through the website, but they stayed after hours to help me make sure I was properly insured immediately. I've come across very few businesses of any kind that offer the quality of customer service that I always get from this agent."

"I called about procedures on getting insurance on a new car after office hours & spoke with Monica. She patiently walked me thru every detail, along with dropping my other car. Then, she again patiently walked me thru the State Farm drive safe app cuz I had forgot how to update odometer reading. At 71 yrs old, technology doesn't come to me easily, so I'm so thankful Monica helped me."

"My experience with State Farm, in particular Bennie Abbott has been fantastic. I have received very attentive and personalized service that I had not received before from any other insurance company. My emails are returned promptly and always receive the information and service that I need. I could not recommend them enough, extremely happy with them."

"Never had any problems with StateFarm, if I leave them, it's usually because of competitive rates. However, every time I come back to StateFarm, I am always reminded of how helpful and amazing their customer service is. Monica has been one of my recent contacts here and she has been very patient and friendly when I needed to check for quotes on my vehicles and making a number of changes to my account. Thank you for the great customer experience!"

"Every time I call I get to speak to a live person with a warm greeting. That means alot to me. It's never a run around where you have to go through a long automated system. I always get my questions answered and I like to make my payments over the phone. Wheather it's for my home or vehicles Monica and Lisa are reliable and professional to help with any questions and services that I have and I want to say thank you. I would definitely recommend this office to all my friends and family."

"I appreciate the customer service I get here. They call me periodically from Erickson Sullivan State Farm just to check on us. When I have questions they know exactly how to answer them. I had a specific question about glass coverage and they were able to not only answer it but suggest an upgrade in my policy which I appreciate. For a couple extra dollars a month they were able to do what I needed done. I've never seen better customer service in my life. So glad we switched from Geico to State Farm."

"Today I was attended by Miss Adriana Ramirez who demonstrated a wide knowledge of the matter to be treated and an unlimited patience, because I tend to be quite incisive on issues that I consider of utmost importance. I would like to add that Ramirez was very professional and showed to have skills to get around the situation and get out of the trance, so I think it should be taken into account in future promotions of the company, in my very humble opinion. Marcel Porro, SBTA Safety Manager."

"Bennie was very helpful in determining which life insurance options suit my situation. She was very professional, and I know from past unpleasant experience that she has gone the extra mile than other agents/agencies ever have. State farm has gained another loyal customer!"